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E-mail Help

Q: I signed up for VSL but haven’t received it.
A: Most issues related to e-mail delivery are related to your e-mail service provider’s spam filter. To ensure delivery in the future, please add vsl@email.veryshortlist.com to your list of Safe Senders. Here’s how:

Microsoft Outlook users: Reading your e-mail with Outlook 2003? You might want to tweak your settings to make sure all the images in the e-mail appear correctly. Just add vsl@email.veryshortlist.com to your safe sender list.

Please select your e-mail provider:
AOL
Hotmail/MSN
Yahoo
Other

AOL:
There is a new spam-blocking feature in AOL 8.0 that will direct e-mails to a junk folder if the sender’s address is not in your address book. This is probably the reason why you are not seeing your VSL e-mails. Please login to your AOL account and add “vsl@email.veryshortlist.com” (without the quotes) to your address book.

Hotmail/MSN:
Occasionally the spam filtering program used by Hotmail and MSN will direct VSL e-mails to the junk mail folder. To keep this from happening, we recommend the following:

1. Login to your Hotmail or MSN account
2. Click on “Options”
3. Click on “Junk E-Mail Protection”
4. Click on “Safe List”
5. Add “vsl@email.veryshortlist.com” (without the quotes) to your safe list

Yahoo:
Occasionally the spam filtering program used by Yahoo will direct VSL e-mails to the junk mail folder. To keep this from happening, we recommend the following:

1. Login to your Yahoo account
2. Click on “Options”
3. Click on “Filters”
4. Click the “Add” button
5. To the right of “From header contains”, type “vsl@email.veryshortlist.com” (without the quotes)
6. To the right of “then . . . Move the message to”, select “Inbox”
7. Click the “Add Filter” button

Other e-mail providers:
If you are subscribed to VSL, but are not receiving the e-mails, your e-mail provider or company e-mail server is blocking them, perhaps because they think VSL is spam.

What you can do to fix this:

• Get in touch with technical support at your e-mail provider or employer and explain the problem. If they are blocking e-mail from VSL, ask them to stop. One way they can do this by placing vsl@email.veryshortlist.com on an e-mail “safe list.”
• Some Web-based e-mail systems allow you to set your own safe list. Look for it in the settings section and add vsl@email.veryshortlist.com. If you have to enter a complete address, use vsl@email.veryshortlist.com. Some e-mail systems, such as AOL 8.0, require a sender to be in your address book to keep the e-mail from being diverted to a junk mail folder. If your system is like this, add vsl@emailveryshortlist.com to your address book.
• If all else fails, try signing up under another Internet account, or consider changing ISPs to a provider that does not block your e-mail.

Still having problems? E-mail us at customerservice@veryshortlist.com.

Q: VSL e-mails look weird on my computer.
A: We’re sorry. We really are constantly working to improve our e-mail readability. If you’re having an issue seeing VSL properly, please CONTACT US with the particulars.

Q: How do I subscribe to VSL?
A: CLICK HERE.

Q: How do I unsubscribe from VSL?
A: CLICK HERE.

Your VSL Account

Q: I forgot my VSL password.
A: CLICK HERE to have it e-mailed to you.

Q: I can't log in or change my account settings.
A: CONTACT US.

Still having problems? CONTACT US.

Editorial Inquiries

Q: How do I suggest a VSL?
A: Know something that would make a great VSL? CLICK HERE to tell us about it.

Q: I'm a publicist and would like to contact your editors.
A: If you'd like to add our editors to your mailing list or send a pitch, please CLICK HERE.

Q: I loved/hated a VSL pick and want to tell you why.
A: CLICK HERE to give us your feedback.

Business & Legal

Q: I have a business-related question.
A: For all questions concerning business, including partnerships with VSL, please CONTACT US.

Q: I have a legal question.
A: For all questions concerning legal matters please e-mail legal@veryshortlist.com to reach our legal department.

Web & Technology

Q: Who designed this website?
A: It was designed by NUMBER SEVENTEEN. The technology is by ARTURAN.

Q: I am having trouble loading a page.
A: For this or any other technology-related issue, please CONTACT US.

All Other Questions

Please DO e-mail us at info@veryshortlist.com if you have a question about VSL that we haven’t answered here.